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Home > Tenant Help
  • log in Register
  • Listing Search
  • Contact Host
  • Book a property
  • Pay the deposit
  • Order operation
  • Check-in matters
  • Check-in
  • coupon
Tenant Protection Plan
Tenant's Note

log in Register

How to log in / register
Log in to the "Ant" website (dlhhdsm.com), click "Register / Login" at the top right of the page, and use the mobile phone and dynamic verification code to complete the registration and login. The unregistered mobile phone number will be automatically created as an Ant short-term rental account.
What should I pay attention to when registering?
Please truly sign your information. Email and mobile phone numbers are important ways for you to receive and verify orders in the future; mobile phone numbers cannot be changed once registered.
Can I register using someone else ’s cell phone number or an obsolete cell phone number?
No. During the account registration process, a dynamic verification code will be sent to this mobile phone number. Only by entering the correct dynamic verification code can the registration be successful, so be sure to register with my valid mobile phone number.
Can I register multiple accounts with one phone number?
No. An "ant" account is bound to a unique mobile phone number.

Modification of personal information

Why can't my username use contact information such as mobile phone, QQ, WeChat, email?
In order to avoid the unknown risk of information leakage, personal contact information such as mobile phone number, QQ number, WeChat, and email address cannot be used as the user name.
How do I modify my personal information?
After you log in to the "Ant" account and enter "I am a landlord" / "Account nickname:" My Settings ", modify and update your personal information in" My Settings "->" Personal Information ", and it will take effect after submission.
How do I change my account password?
After you log in to the "ant" account and enter "I am a landlord" /: account nickname ", fill in the corresponding information in" My Settings "->" Password Settings ", and the saving will take effect.
How to modify the account binding phone?
After you log in to the "Ant" account and enter "I am a landlord" / "Account nickname", change the mobile phone number in "My Settings"-> "Personal Information". The changed phone number must not have registered an "Ant" account.

Property category

What kind of house can be found on the Ant website?
There are many types of houses that can be found on "Ant", from single-family villas to forest huts, from simple apartments to family homestays ... and many unique houses combined with local attractions!
How can I tell if the room is good or bad?
Check out the comments left by previous guests, whether the landlord has carefully improved their information, whether the landlord ’s response rate and transaction rate are high, whether the photos of the room can reflect the situation from multiple angles or levels.

Listing Details

I have a lot of questions about renting a house, such as parking spaces, key delivery, road signs, etc. Who should I ask?
In fact, if the information you need is not listed on the room details page, you can also contact the landlord of the house directly to ask more questions. Click the green button "Live Chat" under the host's head to ask for more information about the room.
How can I quickly find the room I want?
Make full use of the search or filter functions provided by the "Ant" page to show you a list of matching rooms based on the criteria you enter, such as: check-in time, room price, administrative area, house type, facility services, etc.
Are the deposits and additional charges in the room information included in the rent?
Not included. If the deposit is collected online, it must be paid when the deposit is paid, and other extra costs are paid to the landlord at check-in. If the deposit is collected offline, the deposit and additional charges are paid to the landlord at check-in.
Why is the price different every day? How can I check the daily price and whether the room is available for rent?
Landlords set special prices based on special dates such as holidays. By clicking all the calendars, you can view the daily price. The dates shown in green indicate that there are rooms available for rent, the yellow ones are special prices, and the gray ones are not available for rent.
Page information Room address is not detailed, how do I find the specific location of the room?
There is a "location map" option on the room page. Click to view the approximate location of the room. After you pay the deposit, you will receive a notification from the host, including the contact information of the landlord and the specific address of the house. You can also contact the landlord before check-in. Get in touch for detailed address.
What does the "real shot" logo mean in the page information?
"Real shot" means that the room was taken by a professional photographer of "Ant". The photo is real and valid, including the room photo, geographical location, room description, supporting facilities, etc., and you can stay at ease.

Property Favorites

How do I bookmark a favorite listing?
Click the heart icon in the upper right corner while browsing the listing page to bookmark your favorite listing. In "Account Nickname"-> "My Favorites", you can view your favorite listings.

Online message

How do I get in touch with the host?
"Ant" provides powerful online communication tools. You can contact the host by clicking "Live Chat". In order to maintain the transaction order of the "Ant" platform and protect the privacy of both parties in the transaction, please do not ask the landlord and provide contact information before closing the order. After the order is successfully paid, "Ant" will send detailed contact information to both parties of the transaction, so that you can communicate more deeply with the landlord.
How do I view historical messages?
Log in to the "Ant" account and check in "Account Nickname"-> "Message Notification"; you can also log in to the "Ant" account in APP and check in "Messages".
How can I check the landlord's contact information after a successful booking?
After successful booking, you can view the specific information of the landlord, including the landlord's nickname, phone number, etc. in "Account Nickname"-> "My Order"-> "Order Management"-> "Order Details".
You can also call the landlord through the APP order details or send a station message.
"Ant" will also send the landlord's mobile phone number and room address to your registered mobile phone number to facilitate you to establish contact with the landlord.

Precautions

What if the landlord asks me to contact privately?
In order to maintain the transaction order of the "Ant" platform and protect the privacy and security of both parties to the transaction, please reject such requirements and insist on trading on the "Ant" platform.
What should I pay attention to when communicating with the landlord?
When you consult with the landlord, we recommend that you introduce in detail your travel purpose, number of guests, number of days of stay, etc., and ask about the problems you care about but not mentioned on the listing page. Good communication will help you find the best residence. In order to ensure the security of the online transaction between the landlord and the tenant, the "ant" prohibits the two parties from providing contact information, including but not limited to mobile phone number, QQ, WeChat, email address, web address, etc. The system will automatically block such violation messages. Please be careful when communicating online, do not involve such content, follow the "ant" safe transaction rules, and beware of fraud and other illegal acts.

Booking process

How do I book a room?
Log in to the "Ant" account, select the room, select the check-in date and check-out date, click "Book Now" to enter the reservation page, fill in the occupant information, confirm the order information is correct, and then click "Submit Order". After the landlord accepts the reservation, you need to pay the corresponding deposit within a limited time to complete the order.
How much does it cost to book a room in Ant Short Rent, and are there any other charges?
You only need to pay a deposit of 20%, 50% or the full amount according to the landlord's setting. There is no need to pay any fees other than the payment of the deposit.
Why do I get a room reservation when I click "Book Now"?
This means that other guests have previously booked rooms for this time period, and you can choose other time periods or book other rooms.
Why do I see a different price when I search for a room than when I submit my order?
When searching for a room without checking in and checking out, you will see the daily price of the room (daily price), and the actual price of the specific check-in period will be displayed when the order is submitted. Due to the special time, the landlord may set a special price or the order is long Discounted orders, resulting in this actual price difference. The final deposit is subject to the price after the landlord confirms the order.
How soon will my booking request be responded to?
After you submit the order, Ant will notify the landlord to process your order through SMS, APP reminder, WeChat landlord butler. If you wait too long, you can contact Ant Customer Service 400-028-6868 to urge the landlord to confirm the order.
What should I do when the landlord accepts my order?
Please pay the deposit as soon as possible to ensure that you can book the room. The payment time is 12 hours. If the payment is overdue, the order will become invalid.
What do I need to do before booking a room? /What needs attention?
It is recommended that you carefully browse the room introduction information, transaction rules, etc., and conduct full online communication with the landlord to indicate your travel purpose, travel time, number of occupants and occupancy requirements, and make a reservation after both parties have fully understood.
Can I see the house on the spot before I book?
We do not encourage private communications or meetings before the "ant" booking. "Ant" will back up the user's registration information and payment information as private security information to provide you with safe and reliable transaction protection. If you want to know more about the real picture of the room, you can contact the landlord through online chat. For offline transactions, "Ant will not be able to guarantee your transaction security.
Can I pay for my reservation directly before I get a reply from the host?
Yes, the website does not have a mandatory order for the landlord to confirm the order and the tenant payment.
What makes a booking successful?
After your payment is successful and the landlord confirms the order, the order is successfully booked.

Privilege order

What is Sesame Credit Free Deposit?
In Ant short-term rental, if your sesame credit score is ≥600, you can enjoy the privileged service of staying in high-quality housing without deposit (the deposit-free housing will be marked accordingly)
What is speed booking? What's different about the booking process?
Quick booking is a fast booking method launched by Ant. When booking a quick booking, the tenant does not need to wait for the landlord to confirm. When the payment is successful, the order is successfully booked, and the other processes are unchanged.

payment method

How can I pay the deposit?
Computers and APPs: Domestic bank cards, credit cards and WeChat supported by Alipay and UnionPay online payment platforms can be paid.

Time limit for payment

Why does the order show up when paying the deposit?
It's likely that you didn't pay your deposit successfully within the required time. After the landlord accepts your booking request, you need to pay the deposit within 12 hours.

Fee details

Why is the actual payment more than the rent when paying?
Please check if the property you are booking requires an online deposit. The property that pays the deposit online will pay the deposit together with the deposit, which will be kept by the "ant" throughout the process. Account.
Where can I check the deposit amount?
You can check the deposit amount under the listing information page-trading rules.
What is a deposit online?
Collecting deposits online is a guarantee system for tenants to pay deposits to ants online, and ants are responsible for keeping and distributing the money. In order to ensure the timely refund of the deposit and effectively prevent the security of funds caused by cash transactions, some landlords choose to collect the deposit online. If you have a disposition with the landlord after the check-in, you can apply for ants to participate in arbitration.

Order Tracking

How to view order information?
Log in to "Ant", enter "Account Nickname", and search in "My Order"-> "Order Management". Or check in "Order" in the APP.

cancel order

How do I cancel an order?
After logging in to your account, select the order you want to cancel in Orders-enter the order details, and there is a "Cancel Order" button at the bottom, just click the button. It should be noted that at present [in the check-in] order does not support cancellation by yourself. For early checkout, please click "Customer Service" in the upper right corner of the page to help process.

Refund / deduction instructions

Will there be a charge after canceling the order?
No charge will be made outside the full refund date set by the landlord, and the full amount paid by Ant will be returned to you the following day;
If within the full refund date set by the landlord, the deduction will be made according to the transaction rules set by the landlord and the remaining money will be refunded the next day.
When will I receive a refund after canceling a paid order?
The refund will be returned in the original way according to the payment method you used when paying, and the specific time for receiving the payment is subject to the processing time of the third party (such as Alipay, bank card, etc.).
What is the "refund policy"?
The cancellation policy is a transaction rule set by the landlord. During the transaction, the rules and regulations that protect the interests of both the landlord and the tenant will be enforced once the order is established.
How do I refund a quick order?
The refund will be returned in the original way according to the payment method you used when paying, and the specific time for receiving the payment is subject to the processing time of the third party (such as Alipay, bank card, etc.).
When can I get a Quick Refund?
The refund will be returned in the original way according to the payment method used when you made the payment. The date of arrival: 1-2 working days for Alipay WeChat, 1-7 working days for savings card, and 1-15 working days for credit card.
What if I have to cancel an order with a strict cancellation policy set by the host?
We understand that some tenants may indeed encounter a very important emergency so that they have to change their travel plans and face the option to cancel their room order. We recommend that you contact the landlord before you cancel and explain to them patiently. If the landlord agrees to refund the charge, please contact "Ant" customer service staff, we will help you coordinate and arrange the refund. If the landlord does not agree to the refund, please understand that they are just unwilling to suffer the possible loss. If necessary, you can contact our customer service hotline at 400-028-6868.
How to refund the deposit charged online?
After the check-in is completed, if the deposit is not deducted, the landlord will refund the deposit, and the ant will return the original deposit after receiving the feedback. The operation time limit of the landlord is 12 hours. Way back.
When might a landlord deduct a deposit or initiate a claim?
The landlord may deduct the deposit in the following situations: lost items, defaced items, deductions for poor sanitation, violation of house rules; in addition, if you and the landlord agree at check-in, the landlord can deduct some additional costs from the deposit, such as: Miscellaneous charges for water, electricity, gas, cleaning, extra bed, and others.
If you live in Sesame without charge, the landlord will initiate a claim online in the event of lost or defaced items. If true, you will need to pay in time. If you do not pay back, you will not be able to stay in ants temporarily, and it may affect your personal credit.

Before check-in

What do I need to prepare before check-in?
It is recommended that you contact the landlord before check-in to confirm the reception and check-in time and detailed address, so that you can check in more quickly.
What do I need to do when checking in?
Please present a valid ID (such as ID card, passport, etc.) and check in with the occupant information registered in the order to check in. If the room is to pay the deposit offline, you need to pay the landlord according to the amount shown in the room information.
What if I want to change my check-in time?
After the host has “confirmed” the order, you will not be able to modify the check-in and check-out time. You can cancel the original order and re-book in “My Orders” by logging in to “Account Nickname”. It is recommended that you fully communicate with the landlord to determine whether you can make another arrangement for you or cancel your order and rebook, and you need to pay attention to whether you need to deduct the deposit.
How do I get the key to my room?
Different landlords have different ways of handing over keys. Usually, the landlord will make arrangements after getting your contact information. You can also contact the host directly before booking.

Checking in

What if the landlord does not show up after I pay?
These behaviors are all breaches by the landlord. Please contact the "Ant" customer service staff in a timely manner. The customer service staff will verify the situation as soon as possible, and investigate and handle according to the "ant" complaint handling process standards and "ant tenant protection plan".
I think the room doesn't match the online description. What should I do?
If you find that the actual room does not match the description of the room information, please contact the "Ant" customer service staff in a timely manner. We will verify the situation as soon as possible, and we recommend that you take a photo of the house provided by the landlord. We will investigate and process according to the standards of the "ant" complaint handling process and the "ant" tenant protection plan.
What should I do if the host asks me to change my room after I arrive?
These behaviors are all breaches by the landlord. Please contact the "Ant" customer service staff in a timely manner. The customer service staff will verify the situation as soon as possible, and investigate and handle according to the "ant" complaint handling process standards and "ant tenant protection plan".
What should I do if my landlord asks for an additional price upon arrival?
These behaviors are all breaches by the landlord. Please contact the "Ant" customer service staff in a timely manner. The customer service staff will verify the situation as soon as possible, and investigate and handle according to the "ant" complaint handling process standards and "ant tenant protection plan".
The landlord does not leave a room, cannot contact the landlord, and the landlord raises the price privately. What should I do?
These behaviors are all breaches by the landlord. Please contact the "Ant" customer service staff in a timely manner. The customer service staff will verify the situation as soon as possible, and investigate and handle according to the "ant" complaint handling process standards and "ant tenant protection plan".
What can I do if the landlord provides a poor sanitary environment?
If the poor sanitary environment of the actual room you are staying in affects your normal check-in, it is recommended that you communicate with the landlord in a timely manner, or contact the "Ant" customer service staff in time, and take pictures and store the certificate. We will intervene in the mediation for you as soon as possible Solve the problem.

Check-in completed

Can I still stay in the reservation after booking through Ant?
can. Please log in to your "Ant" account, submit an order for renewal and pay successfully. If you apply directly to the landlord to continue your stay in private, the "ant" will not be held liable for any disputes arising during your stay. Please note: Residents need to communicate with the landlord in advance and book online to ensure that the room is available and the rate is accurate.
How to check out?
Please return the room card or key when checking out, and complete the check-out process after clearing the account. For late check-out, please communicate with the landlord in advance to obtain the landlord's consent.

Comment rules

When can I comment on a room?
When the check-in time of the order is reached, the order will automatically change to the "Check-in" status, and you can make an objective and true comment on this check-in.
Why does my review fail?
It is possible that your review content contains defamatory, insulting and other illegal words, and the review contains false or unrelated content. Please submit it after modification to ensure that the review conforms to objective facts and language civilization.

Comment operation

How to comment?
Log in to "Ant", enter "Account Nickname", and comment in "My Order"-> "Order Management". Or comment in the "Order" in the APP.
How do I edit a review?
The guest comments do not support self-editing. You need to contact the ant customer service to apply for modification on the mobile phone where you posted the comment.
Can you comment multiple times?
No, the current guest reviews include two reviews after the check-in and additional reviews.

Coupon rules

What are the rules for using coupons?
Only one coupon can be used for a single order, and it cannot be superimposed with any other coupons. The coupons are subject to the amount requirements, and the specific amount of coupons will be used.

Get coupon

How to get?
Coupons are divided into two types: discount coupons and vouchers; some activities will be launched on the Ant Short Lease website. Participants may have the opportunity to obtain vouchers or coupons. The valid period of the coupons obtained by different channels is different.
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