Ant's short-term rental platform, the leading domestic short-stay apartment and apartment online platform, launched the “Tenant Relief Plan”, which includes booking, check-in, and customer service, covering 8 standards and 15 detailed rules. standard.
Payment to Ant, funds are guaranteed
The tenant's reservations, renewals, and deposits can be paid online. The ant's short-term rent will be held in advance. After the normal check-in, the rent will be paid to the landlord.
Free insurance, personal safety is guaranteed
If the tenant has a personal accident during the stay, such as slipping, falling, etc., the insurance company will directly settle the claim.
No room at the store, pay for the first night
The host was informed that there was no room on the check-in day. The host could not be contacted on the check-in day. The host did not accept the check-in time. Ant paid the first night's room fee.
The actual listing does not match the description, and the first night room rate will be paid
The layout and area of the room are inconsistent. The main living facilities in the room are missing or damaged. The interior of the room is dirty and messy. The geographical location difference is large. Ants pay the first night's room fee.
Landlords raise prices maliciously, ants make up the difference
The landlord does not accept the order price, the listing details do not indicate additional charges, the listing indicates the charges but the charges are too high, and the ant comes to make up the difference.
7 * 24 hours service
Customer complaints between 9: 00-18: 00 will be processed on the same day; customer complaints for the rest of the time will be processed within 24 hours.
Complete customer complaint processing within 24 hours
Establish a fast settlement channel, and resolve the "controversial customer complaint" within 24 hours. If there is a refund, the refund or payment will be charged to the user within 24 hours.
Multiple customer complaint channels
Customer service phone: 400-028-6868 WeChat public account: Ant short-term rental booking Weibo: Ant short-term rental
Email: firstname.lastname@example.org Online Customer Service: Download the "Ant Short Rental" APP → "My" Page → "Online Customer Service"
Website registration / license number: Beijing ICP No. 12051504-1 Business license number: 105259760 Easy Cloud Network Technology (Beijing) Co., Ltd.