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Ant's short-term rental platform, the leading domestic short-stay apartment and apartment online platform, launched the “Tenant Relief Plan”, which includes booking, check-in, and customer service, covering 8 standards and 15 detailed rules. standard.

Booking

Check in

Note: If the tenant finds the house by himself after the security situation occurs, Ant Short-term Rent will compensate the difference in room and room according to the actual housing fee of the tenant (provided by the tenant, the difference does not exceed 20% of the original price, and the original price will be compensated if it exceeds 20%). The entire amount paid online for the original order will be refunded to the tenant, and cannot be used at the same time as "the first night's payment without a room at the store". In accordance with national laws and regulations, the situation where the landlord refuses to stay is not covered by the guarantee. All the rules concerning the payment of house rent, the short-term rental of Ant will pay up to 500 yuan

Customer service

Landlord breach of contract
1. Reduce the right of the room booked by the tenant, and lower the ranking of the short-term rental search ranking.
2. Decrease the rights of all the rooms of this landlord to lower the order of search rankings in Ant Short Rent.
3. Take the room booked by the tenant offline for a week, or a month, or permanently.
4. Take all the rooms of the host offline for a week, or a month, or permanently.
5. Restrict this host account to publish a room for one week, or one month, or permanent.
6. In the official capacity of Ant Short Rent, give a bad review of the room booked by this tenant and display it.

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