7 * 24 hours service
Customer complaints between 9: 00-18: 00 will be processed on the same day; customer complaints for the remaining time will be processed within 24 hours.
Complete customer complaint processing within 24 hours
Establish a fast claims channel, and resolve "controversial customer complaints" within 24 hours.
If there is a refund, the refund or payment will be charged to the user within 24 hours.
Hotline, online customer service, APP, email, Weibo, WeChat and other customer complaint channels
Customer Service Phone: 400-028-6868
WeChat public account: Ant Booking
Weibo: Ant Short Rent
Online Customer Service: Download the "Ant Short Rental" APP → "My" Page → "Online Customer Service"
Website registration / license number: Beijing ICP No. 12051504-1 Business license number: 105259760 Easy Cloud Network Technology (Beijing) Co., Ltd.